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FAQ'S

Do you have a size guide? 

I use many pattern designers all who work to slightly different measurements, I have done my best to produce a standardized size guide but if you have any queries about the sizing of a particular style please do contact me

in order to get the best size. For made to measure items. I will generally ask for your chest, waist, hip and height. Some designs require other measurements but I will explain that if required.

Can I order something made to my child's exact measurements?

With my made to order service, I am more than happy to discuss your needs and see what we can do accommodate you. I very much recognize one size does not fit all.

How to take care of your garments?

Most items can be washed at up to 40C, wash similar colours together, but you are not advised to tumble dry. You can iron on medium-low heat. If this is not the case it will be clearly stated. Please note that due to the nature of printing, fabrics may fade over time, especially darker colours, this can be reduced by washing inside out and not tumble drying.

Do your items shrink?

Our Fabrics are not pre-washed. This is a decision that was taken to avoid any complications for customers who may experience allergies to certain wash powders/fabric softeners. Everything that is made of cotton will shrink to some degree. It is the nature of the fabric. I always say to allow 3-5% for shrinkage, to wash at 40 or lower, and never tumble dry. I make for my whole family and we have not experienced any issues. When getting a new fabric from a new supplier i do test a 10cm square to assess any shrinage issues. 

Do you only sell online?

Currently, my stuff in-stock items are available via my Facebook group in-stock down a rabbit hole. I am working on getting things sorted on this web page. I occasionally do local craft markets Information about these will be found on my Facebook page one foot down a rabbit hole

 

How long do I have to wait for my order?

I have some items in stock and these will be dispatched within 2 days. For made to measure from in-stock fabric, I have a reasonable selection, you are looking at around a week, but this is subject to change. For items where I need to locate and order your fabric then, it really depends, but a week from the fabric arriving.

How much does delivery cost?

Delivery starts from £2.50 and increases depending order value. 

 

What delivery service do you use?

All UK orders are sent First Class Royal Mail.

 

Do you deliver outside of the UK?

Yes, you can place an order and have it delivered anywhere in the world, please contact me to discuss delivery costs.

 

Can I return something if it doesn’t fit?

For in-stock items then yes you can. Just contact me to let me know and I will let you know the address to send it back to. Everything needs to be sent back with the tags still on and in an unworn and unwashed condition. For made to order items you may only get a refund if the item is faulty. You can read my full refund policy here.

 

What do I do if something arrives damaged?

I really hope that everything arrives in perfect condition but if there is a fault just contact me straight away and I will try to put it right.

Photos

Photos of children are all used with parental permission and may not be reproduced without permission. Professional photos are provided by Zoe Liddiard Giles Photography

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